Terms of Service

1. Acceptance of Terms

By downloading, installing, creating an account, or otherwise using LumiFrame (“the App”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the App. These Terms form a legally binding agreement between you and LumiFrame (“we,” “us,” or “our”).

2. Eligibility

You must be at least 13 years old (or the minimum digital-consent age in your jurisdiction — for example, 16 in certain EU member states) to create an account and use the App. By using the App, you represent that you meet this age requirement.

3. Description of Service

LumiFrame is a digital photo-frame mobile application that lets you:

• Display photos and videos in customizable slideshows.
• Store and sync content via cloud services (Firebase Cloud Storage, Cloudflare R2).
• Share albums and frames with family and friends.
• Cast content to external displays (Chromecast, AirPlay).
• Interact with other users through social features (reactions, comments, GIFs).

The App is available on iOS and Android. Certain features vary by subscription tier (see Section 7).

4. User Accounts

4.1 Registration

• You may register with email/password or through Google, Facebook, or Apple sign-in.
• You must provide accurate, current, and complete information.
• You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

4.2 Account Security

• Do not share your password or account access with others.
• Notify us immediately at [email protected] if you suspect unauthorized access.
• We are not liable for losses resulting from unauthorized use of your account that is not caused by our breach of these Terms.

4.3 Account Deletion

You may permanently delete your account at any time from App settings. Deletion is processed immediately and removes your profile, all uploaded media, social data, device registrations, and all associated records. Account deletion is irreversible.

5. User Content

5.1 Ownership

You retain all ownership rights in content you upload or create (“User Content”).

5.2 License Grant

By uploading User Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to store, process, display, transmit, cache, and distribute your User Content solely for the purpose of operating and providing the App. This license exists for as long as your User Content remains on the platform and terminates when you delete the content or your account, except where copies are reasonably required for backup, legal compliance, or to preserve other users’ content integrity (e.g., comments on shared posts attributed to “Deleted User”).

5.3 Your Representations

You represent and warrant that:

• You own or have all necessary rights and permissions to upload and share your User Content.
• Your User Content does not violate any third party’s intellectual property, privacy, or other rights.
• Your User Content complies with these Terms and all applicable laws.

5.4 Prohibited Content

You may not upload, share, or distribute content that:

• Violates any applicable law or regulation.
• Infringes on the intellectual property or proprietary rights of others.
• Contains hate speech, threats, harassment, or incitement of violence.
• Depicts child sexual abuse material (CSAM) or exploitation of minors.
• Contains sexually explicit material that violates platform guidelines.
• Contains malware, viruses, or other malicious code.
• Impersonates another person or entity.
• Promotes fraud, scams, or deceptive practices.

5.5 Content Moderation

We reserve the right — but do not assume the obligation — to review, remove, or disable access to any User Content that we believe, in our sole discretion, violates these Terms. We may suspend or terminate accounts for repeated or severe violations. Removed content may not be recoverable.

6. Acceptable Use

You agree not to:

• Use the App for any unlawful purpose.
• Attempt to gain unauthorized access to our systems, servers, or other users’ accounts.
• Interfere with or disrupt the App’s operation, infrastructure, or security features.
• Use automated tools (bots, scrapers, crawlers) to access or extract data from the App.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the App, except to the extent expressly permitted by applicable law.
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices.
• Use the App to transmit spam, chain letters, or unsolicited commercial messages.
• Circumvent any technical measures we use to enforce these Terms.

7. Subscriptions and Billing

7.1 Subscription Tiers

The App offers the following tiers:

• Free: No ads, 1 GB storage, 1 managed frame, and limited feature caps.
• Premium: $4.99/month or $39.99/year. No ads, 15 GB storage, up to 10 managed frames, video slideshows, security features, and additional household-scale features.
• Elite: $8.99/month or $69.99/year. No ads, 50 GB storage, up to 25 managed frames, external album sharing, cloud imports, and higher collaboration limits.

Prices are in USD and may vary by region. We reserve the right to change pricing with reasonable notice. Price changes do not affect current billing periods.

7.2 Billing

Subscriptions are billed through the Apple App Store or Google Play Store. Your purchase is subject to the payment terms of the applicable store. We do not directly collect or store your payment card information.

7.3 Free Trials

We may offer a free trial or introductory access period, including a launch-intended 7-day Elite preview for new accounts where supported by the applicable storefront. If you do not cancel before a paid introductory offer ends, your subscription will automatically convert to a paid subscription and you will be charged.

7.4 Cancellation

You may cancel your subscription at any time through your device’s subscription management settings. Cancellation takes effect at the end of the current billing period. You retain access to paid features until that date.

7.5 Refunds

Refunds are governed by the policies of the Apple App Store or Google Play Store, as applicable. We do not process refunds directly. To request a refund, contact the applicable store.

7.6 Downgrade

If you cancel a paid subscription or it lapses, your account will be downgraded to the Free tier. If your stored content exceeds the Free tier limits, we may restrict new uploads, new album creation, or other additional writes until you are within limits or re-subscribe.

8. Advertising

• LumiFrame does not serve advertisements on any tier.
• We do not monetize your photos, albums, or memories through third-party advertising.

9. Intellectual Property

9.1 Our Rights

The App — including its software, design, graphics, user interface, trademarks, and all related intellectual property — is owned by LumiFrame or its licensors and is protected by copyright, trademark, and other laws. All rights not expressly granted in these Terms are reserved.

9.2 Your License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download and use the App on devices you own or control, solely for your personal, non-commercial use.

10. Copyright Infringement (DMCA)

We respect the intellectual property rights of others. If you believe that User Content on the App infringes your copyright, please send a written notice to our designated agent with the following information:

• A description of the copyrighted work you claim has been infringed.
• A description of where the allegedly infringing material is located within the App.
• Your contact information (name, address, phone number, email).
• A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.
• Your physical or electronic signature.

Send DMCA notices to: [email protected]

We may remove or disable access to allegedly infringing content and may terminate the accounts of repeat infringers.

11. Third-Party Services

The App integrates with third-party services (Firebase, Sentry, Cloudflare, Giphy, Apple/Google IAP, and limited dormant pre-launch SDK integrations). These services operate under their own terms and privacy policies. We are not responsible for the practices or availability of third-party services. Links to external websites are provided for convenience only and do not imply endorsement.

12. Privacy

Your use of the App is subject to our Privacy Policy, which describes how we collect, use, store, and share your information. By using the App, you consent to the practices described in our Privacy Policy.

13. Disclaimer of Warranties

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

• The App will be uninterrupted, error-free, or secure.
• Defects will be corrected in any particular timeframe.
• The App is free of viruses, malware, or other harmful components.
• Results obtained from the App will be accurate or reliable.
• Your User Content will not be lost or corrupted.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• WE SHALL NOT BE LIABLE for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising out of or related to your use of or inability to use the App.
• OUR TOTAL AGGREGATE LIABILITY for all claims arising out of or related to these Terms or the App shall not exceed the greater of (a) the total amount you paid to us in the twelve (12) months preceding the claim, or (b) one hundred US dollars ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

15. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless LumiFrame and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising from:

• Your use of the App.
• Your User Content.
• Your violation of these Terms.
• Your violation of any third-party rights.
• Your violation of any applicable law or regulation.

16. Dispute Resolution and Arbitration

16.1 Informal Resolution

Before filing any formal proceeding, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for at least thirty (30) days.

16.2 Binding Arbitration

If we cannot resolve a dispute informally, you and LumiFrame agree that any dispute, claim, or controversy arising out of or relating to these Terms or the App shall be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. The arbitration shall be conducted in the English language. The arbitrator’s decision shall be final and binding.

16.3 Class Action Waiver

YOU AND LUMIFRAME AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding.

16.4 Opt-Out

You may opt out of the arbitration and class action waiver provisions by sending written notice to [email protected] within 30 days of first accepting these Terms. Your notice must include your name, email address associated with your account, and a clear statement that you wish to opt out. If you opt out, disputes will be resolved in the state or federal courts located in King County, Washington.

16.5 Exceptions

Notwithstanding the above, either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Washington, United States of America, without regard to its conflict-of-law principles. To the extent that litigation is permitted under these Terms, the exclusive venue shall be the state or federal courts located in King County, Washington.

18. Termination

• You may stop using the App and delete your account at any time.
• We may suspend or terminate your access to the App at any time, with or without notice, if we reasonably believe you have violated these Terms or if required by law.
• Upon termination, your right to use the App ceases immediately. We may delete your account and User Content.
• The following sections survive termination: User Content (Section 5.2, as to content shared before deletion), Disclaimer of Warranties (Section 13), Limitation of Liability (Section 14), Indemnification (Section 15), Dispute Resolution (Section 16), Governing Law (Section 17), and this Section 18.

19. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power failures, internet or telecommunications failures, or third-party service outages.

20. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will:

• Update the “Last Updated” date at the top of this page.
• Provide notice through an in-app notification or, where practicable, by email.

Your continued use of the App after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree, you must stop using the App and delete your account.

21. Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and LumiFrame concerning the App and supersede all prior agreements and understandings.
• Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall remain in full force and effect.
• No Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
• Headings: Section headings are for convenience only and have no legal effect.

22. Contact Us

For questions about these Terms:

Legal inquiries: [email protected]
General support: [email protected]
Website: https://lumiframeapp.com